Quality Guarantee: If your wine is flawed or damaged (by means other than “Carrier”), you may return the product for exchange or refund (except where prohibited by law). “Steelhead” will refund the value of the item and any taxes you were charged. Shipping charges are non-refundable. Damages caused by “Carrier” are not the responsibility of “Steelhead”. “Purchaser” must submit claims for shipping charge reimbursement directly to the “Carrier”.
Return Authorization: To return wine(s), repackage the item(s) in its original packaging as received. Returns must be sent back prepaid. If wine(s) is replaced, “Steelhead” will pay UPS Ground shipping costs for replacement item(s) unless other shipping arrangements have been made, and at the cost of the Purchaser.
Please contact the winery for Return Authorization. All shipments must be approved prior to return shipping and may be refused if no return authorization has been given. Please ship returns to:
Attn: Shipping / Receiving
584 1st St E, Sonoma, CA 95476
Phone: 707 938 7624
Returned Shipments for Invalid Address: If a shipment is returned to “Steelhead” due to delivery failure for an invalid address, “Steelhead” will contact you. If we do not receive a response before final delivery attempt, “Steelhead” will refund the value of the wine and the taxes originally charged. Shipping charges are non-refundable.
Credit card refunds: Returns to credit card will be placed on the original credit card used for purchase.
This Web site does maintain a mailing list. Your name, e-mail, and other information is never used to send spam or other forms of opt-in or opt-out mailings. We use our mailing list to send you important information regarding your order or to update you on events and special offers at Steelhead Vineyards.